Exchange & Refund Policy | InstaGirly Style

Free Shipping on all orders over LKR 10,000

Mid-Season Sale Up to 50% OFF. Shop Now

Follow us on Instagram


Refunds & Cancellations

Strictly No Refund: No cash refund or credit back to credit cards.

Our policy lasts 3 days. If 3 days have gone by since your receive of the item, unfortunately, we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Products such as bodysuits, lingerie, swimwear, handbags, jewelry, cosmetics, and accessories cannot be returned due to hygiene reasons.

Additional non-returnable items:
- Gift cards
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. Please note no cash refunds or credit notes are extended to customers for any item exchanges.

If the new item that you are requesting an exchange for has a:
-Higher Selling Price than the original purchase item - you will be requested to make an additional payment to cover the difference in price.
-Lower Selling Price than the original purchase item - the balance money will not be refunded to you and you will forego that difference.

The customer has to pay a re-delivery charge of Rs.300 at the time of receiving the exchanged item.

Exchanges can be made one time only.

Sale items
Only regular priced items may be exchanged, unfortunately, sale items cannot be exchanged.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund/exchange to the gift giver and he will find out about your return.

Shipping on Returns
To return your product, you should mail(registered post or via courier) your product to InstaGirly Style, or we can arrange pickup from your location subject to a Rs. 300 pickup fee.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

InstaGirly Style, the company requests the customer to ensure that the returned items are packed and sealed up properly for exchange to avoid damage and tampering on their way to the store.

In the unlikely event that an item is returned to us in an unstable condition, we may have to send it back to you. In this case, you will not be entitled to an exchange and you will have to bear the courier charges for the pickup and return.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note that InstaGirly Style management retains all rights to reject or deny exchange requests if we feel that the case is not genuine. The final decision is at the sole discretion of the management and is non-negotiable.

recently viewed